Instagram has done one thing well. And no it’s not turn HD 8MP snaps of man plus dog’s meals in to Polaroid-esque travesties of blurriness, reminiscent of ‘70s snappers. What the photo filter app-maker (or photo-sharing and social-networking service if you sign up to marketing hyperbole) has done though is highlight that there isn’t a total sense of apathy and disinterest in security and privacy amongst the greater public, they just need something to care about – a sepia-toned champion if you will.
Despite what Instagram, Zuckerberg, or anyone else claims the true intention of the shift was, the subsequent backtrack was unsurprising both in its speed and scope of the policy turnaround. For a company fresh off the back of a $1bn acquisition and enjoying the associated buzz of riding the crest of the Facebook wave, the whole move was a PR disaster and the damage has already been done. If you believe some news outlets, the app has lost half of its daily user base as a result of the debacle, and competitors have stepped up to try and fill the ‘vintage filter’ void.
But is it fair to blame companies like Instagram, YouTube, Facebook, et al for tying to monetise their offerings? After all they host literally petabytes of users’ content. It isn’t just servers that cost, but staff, cooling, and ground rent. And really, what were they going to use those pictures for? Which third parties were they hoping to sell them to? As nice as that shot of a sun-drenched deckchair on Brighton beach is in black and white, it’s not like stock photo repositories are going to be teeming with low-res shots of your shenanigans for sale. Let’s face it, Instagram got jealous of Facebook and LinkedIn with their user content advertising, and got caught up in the ‘we should be doing that too’ mentality that is synonymous with social media… except they forgot to offer an opt-out like those other bastions of user privacy (eventually) did.
So there’s one very important lesson Instagram has given us – users care about privacy and security when they have a vested interest, if it’s something they use out of choice rather than necessity, they are more than ready to get up-in-arms about it. Well actually there are multiple lessons, but if there’s one more fortune cookie of wisdom here… It might be best to explain the purpose of a policy before rolling it out, even if it’s just for awareness, hearts, minds, and warding off mutiny.
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