Customer Success Manager

  • Reference BF18858
  • Remuneration £85-100,000
  • Role/TypePermanent/Full Time
  • LocationUK, Remote
Daniel Mahendrarajah Resourcing Consultant +44 (0)203 119 3329 Get in touch ›
Apply now

Customer Success Manager

United Kingdom (Remote) 

Salary: £85-100,000 + Bonus + Equity + Benefits

 

A bleeding edge cyber security start-up are looking to continue their impressive international growth with the appointment of a Customer Success Manager – EMEA.

With an autonomous, real-time threat prevention platform, this fast-growing 200 person company is widely recognized as a category creator within the cyber security industry.

With several impressive OEMs and over 50 large enterprise customers, this is well-funded, patent rich company, unique in their ability to optimize AI to create a single multi-layer security platform capable of preventing any threat in any environment with unparalleled efficacy.

This will be the first Customer Success Manager – EMEA to join the business so this role would suit someone with a start-up mentality who enjoys a greenfield environment.

The Customer Success Manager – EMEA position is a unique opportunity to join forces with a highly reputable deep learning cyber security start-up as they continue on their journey to change the face of EDR and threat. 

Given the sophisticated nature of the AI platform, the ideal Customer Success Manager will have at least 3 years of success in a similar role, but will also have provable technical experience either as in an engineering or a tech support capacity. 

 

Responsibilities

  • Build long-term meaningful relationships with customers, advocating for them, and establishing and sustaining long term partnerships.
  • Drive customer milestones, e.g. onboarding, adoption and consumption in alignment to customer use cases and roadmap.
  • Ensure timely and successful customer on-boarding, enablement, and training
  • Build and manage Customer Success Plans to help customers achieve their objectives.
  • Drive resolution of problems or critical issues for assigned customers by aligning appropriate resources from Support, Product, Billing and Engineering organizations.
  • Ensure customer needs and challenges are communicated and understood by Executives and functional teams.
  • Proactively review customer consumption and to derive insights to help customers.
  • Partner with sales to identify expansion and growth opportunities for customers who may benefit from additional services.
  • Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attritions
 

Requirements


  • 3+ years working in a customer-facing role, e.g. customer success, account management, service delivery
  • Previous technical experience either in an engineering or tech support capacity.
  • Exceptional communication, presentation, and facilitation skills.
  • Problem solver and team player: Ability to solve difficult issues with little supervision
  • Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.
  • Demonstrated track record of successfully managing complex customer relationships in SaaS organizations
  • Ability to multi-task and work in a dynamic environment with constant change to address emerging issues and challenges
  • Willing to be a hands-on contributor and a proactive team player

 

 

If you believe you have the skills and experience and would like to be considered for this Sales Executive – US position please apply today.

Alternatively, if this role is not for you but you do know somebody who would be interested please refer him or her. We have a referral bonus scheme and will reward you with retail vouchers for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

Acumin – RSR Digital is member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Group is an equal opportunities employer.

Customer Success Manager

Job application

You are not logged in. If you would like to retrieve your details to use below, log in to your account.

Acumin alerts

Never miss out on your next career opportunity. Have Acumin alerts sent directly to your inbox.

In our industry we understand the importance of security. We also understand that your data is your data - we will never pass it on to third parties.

Our accreditations & Partners

Thanks

Success

Thanks

Success

Thank you for signing up to the acumin alerts.

Send CV

Send us your CV and have our recruiters match you to the ideal opportunities

Do you already have an account with us?

Log in

Want to have an account with us?

Register

Want to just send us your CV?

Upload only doc, docx, odt, pdf format file.

By submitting your registration and CV to us you are agreeing to join our database and to be contacted about relevant jobs industry communications. Please read our terms of business for more information.

Password reset

If you need a reminder for your password, fill out the field below

Log in

Access your account to edit your contact details, job alerts or to upload a new CV

Thank you

Success

Thank you for successfully uploading your CV.

Acumin Alerts

Success

Thanks for registering for Acumin alerts.

Acumin Alerts

Unfortunately your CV could not be uploaded

Please make sure your CV is one of the following file types: doc, docx, odt, pdf, rtf

Acumin Spam

Unfortunately your submission has been declared spam. Please try again.

Vacancy

Success

Thank you for submitting your vacancy.

Register

Create an account to register your contact details, sign up for job alerts and upload your CV

Success

Thanks for registering for Acumin alerts. To get the most out of Acumin's service why not register with us?

Upload only doc, docx, odt, pdf format file.
- Practitioner
- Commercial

I agree to the terms and conditions and to be contacted by recruiters:

I agree to receive marketing communications relevant to my job search:

I agree to receive Jobs By Email for the following professions:
- Business Continuity Management
- Counter Fraud
- Cyber Security
- Executive Management
- Governance & Compliance
- Information Security & Risk Management
- Penetration Testing & Digital Forensics
- Sales and Marketing
- Sales Engineering
- Security Management
- Technical Security
- Information/Risk Assurance
- Identity Management
- Application Security
- Security Architecture
- Dev/Sec Ops
- DV & SC Cleared Jobs
- Programme & Project Management
- CISO/CSO

Submit a Vacancy

Use the form below to submit a vacancy