Service Delivery Manager – Leading Identity Authentication and Data Protection Vendor

  • Reference J14644
  • Remuneration Up to £65k
  • Role/TypePermanent/Full Time
  • LocationCentral East London
Jamie Dalton Principal Consultant - Team Leader +44 (0)20 3119 3333 Get in touch ›
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Service Delivery Manager – Leading Identity Authentication and Data Protection Vendor

A highly-recognised, global technology vendor is seeking a Service Delivery Manager to manage the customer Live Service. A key responsibility is managing relationships with customers, including complaints, escalations and issues, attending meetings, and within a timely manner, responding to emails.

Key Responsibilities

  • Manage customer queries, BAU incidents and RFIs, ensuring that the customers are receiving responses to ITIL standards, and within a timely manner.
  • Seek input from employees within other departments to effectively manage risks and issues. Ensure action plans are created, published and appropriately managed through to completion.
  • Effectively manage 3rd party suppliers, ensuring they are delivering by monitoring SLAs, reviewing service books and holding monthly review meetings.

Key Accountabilities

  • Proven experience within a Senior Service position, with experience in managing large, corporate accounts, and engaging with high-level stakeholders.
  • ITIL qualified, with a current SC clearance.
  • Extensive experience and working knowledge of MS Outlook, Excel, Visio, PowerPoint, Work and Project.

What’s in it for you?

This is a fantastic opportunity to work for a company that protects governments, businesses and two-billion people from identity theft and data breaches.

Service Delivery Manager – Leading Identity Authentication and Data Protection Vendor

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